ITIL pocketguide 2011 editie (Engels)

Description

This book provides a very readable and different perspective on ITIL V3, and is ideal for people who want more than an overview but less than the full detail’ (Kevin Holland, Programme Head, NHS Connecting for Health) ‘…this text is a gem: it contains all I need to know about the 5 process groups, the new processes, and how I should go about introducing v3. I would heartily recommend it’ (Gerry B, Amazon Review) ‘I now use it before the meetings to prepare my list of questions and of course, its so small in size that I have it in my pocket most of the time at work. Buy it…..and you will not regret your purchase’ (Amit Kumar, Amazon Review) ‘Every ITIL Consultant/Manager MUST own this pocket book’ (Amit Kumar, Amazon Review) ‘I heartily recommend this book… Excellent value for money and a genuinely useful book’ (M Harfield, Amazon Review)