Operations management in the service sector

Description

Operations management in the service sector offers a complete overview. It deals with the basic concepts of operations management and lays the relationship with the other areas of management in a service organization. Customer focus is the central theme in this book. Learning objectives, figures and questions challenge the student to get started with the theory. In addition, students learn to solve current operational issues by means of appealing case histories. A number of new theories and insights are introduced to help the service provider to develop a growing insight into the wishes and needs of his client, in order to better align the service. This book is written for students in higher education who are educated to become a professional in the service industry.